FoodForum Frequently Asked Questions
To access the FoodForum section of the Product Evaluations website you must click on the FoodForum link on the left side of a web page.
If you are not already logged into FoodForum, a button at the top of the page will be displayed to take you to the log in screen. You can also access the log in screen by clicking on the "My FoodForum"
link located below the FoodForum link on the left. After you are logged into FoodForum the "My FoodForum" link will take you to a navigation screen that will allow you to access other portions of
your account. The information below will help you to use these other pages.
QUESTION TOPICS
FoodForum MEMBERSHIP | |
Q1: | Who is eligible to be a FoodForum Member? |
Q2: | How did FoodForum or Product Evaluations get my email address? |
Q3: | Do I have to pay to be a FoodForum member? |
Q4: | What happens if someone else from my unit or operation wants to sign up for FoodForum? |
Q5: | What other types of research can I participate in with Product Evaluations by being a FoodForum member? |
Q1: | Who is eligible to be a FoodForum Member? |
A: | Application for FoodForum membership is based on employment in specific foodservice industries.
Applicants must have responsibility in deciding what food items to use and/or purchase for their unit or operation. Examples of Foodservice Operators who could qualify to be a FoodForum member are: Restaurant Owners, Executive Chefs, General Managers, Managers, Production Managers, Foodservice Directors or Director of Operations. There could also be other qualifying titles that are also eligible to be members. Discretion will be determined by Product Evaluations if an operator meets those qualifications. |
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Q2: | How did FoodForum or Product Evaluations get my email address? |
A: | Emails for our Online Foodservice Panel, FoodForum, are obtained when a Foodservice Operator participates in a foodservice survey with our telephone interviewers here at Product Evaluations. At that time you are also asked if you would be interested in completing similar foodservice surveys online at your convenience for points towards awards on our website. You then provided us with your email address and we emailed you an invitation to register for the FoodForum program. |
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Q3: | Do I have to pay to be a FoodForum member? |
A: | No, membership and participation in the FoodForum program is free of charge. We only require that you are currently working in the foodservice industry and are a qualified member at the time of membership. We also ask that you answer our surveys to the best of your ability/knowledge and that you keep your FoodForum profile current by visiting our website and updating your profile information as needed. |
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Q4: | What happens if someone else from my unit or operation wants to sign up for FoodForum? |
A: | One of our FoodForum program rules is that we can only have one person per company location participate in our online surveys to represent that company. Any additional qualified persons who are interested in the FoodForum program must wait until the current member is either no longer working there or no longer interested in the program. |
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Q5: | What other types of research can I participate in with Product Evaluations by being a FoodForum member? |
A: | FoodForum members can also be invited to participate in Product Placement Studies, Focus Group Sessions, Creative Sessions as well as One on One interviewing. We might also call you from time to time for a special, "over the telephone" interview. |
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FoodForum Program | |
Q1: | How do I log in to FoodForum? |
Q2: | How do I log out of FoodForum? |
Q3: | Where are the main topics for navigating through the FoodForum website located? |
Q4: | What is my benefit of participating in the FoodForum Program? |
Q5: | What does FoodForum or Product Evaluations do with my personal and/or operational information? |
Q6: | What is a product placement study? |
Q7: | What should I do if FoodForum won't let me login? |
Q8: | Why do I have to enter my password on every page? |
Q9: | How do I change My Login? |
Q10: | How do I update My Profile? |
Q1: | How do I log in to FoodForum? |
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Q2: | How do I log out of FoodForum? |
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Q3: | Where are the main topics for navigating through the FoodForum website located? |
A: | The main topics of navigation through the FoodForum web site are located on the "MY FoodForum" page. This page will appear once you have clicked on the "continue" button during login. You need to scroll down the "MY FoodForum" page in order to view the main topics and areas of interest on the FoodForum web site. |
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Q4: | What is my benefit of participating in the FoodForum Program? |
A: | As you qualify and complete FoodForum surveys, you earn points that can be exchanged for a wide variety of awards such as: Cash Giftcards, Chef's Catalog Giftcards, or Great Personal or Operational Gifts for yourself or your operation. Another advantage to being a FoodForum member is that you can view and give YOUR opinions on new foodservice products that will help manufacturers develop the best foodservice products for you, as an operator, in the Foodservice Industry. |
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Q5: | What does FoodForum or Product Evaluations do with my personal and/or operational information? |
A: | Product Evaluations, Inc. is committed to keeping your personal information confidential. We will not
sell, trade, or rent your personally identifiable information on an individual basis to third parties. We will not disclose individual names,
addresses, telephone numbers, email addresses, or other personally identifiable information unless we have your permission. Please review the Privacy Policy by clicking on this link: privacypolicy.asp |
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Q6: | What is a product placement study? |
A: | A product placement study is when we send you a new (not on the market yet) foodservice product idea
to try in your operation and then give us your opinions on it. There is usually a time frame for this type of study and if you are not fully
interested or won't have the time to complete the study within it's time frame, please do not say that you would be interested in
participating. Some of these product placement studies are compensated and some aren't. We expect your highest level of confidentiality when participating in this type as well as all of our other research studies. |
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Q7: | What should I do if FoodForum won't let me login? |
A: | When having problems logging in to FoodForum, make sure that you are using the email and password that is in your profile. Sometimes fields can automatically populate with information so watch that the email and password are correct. If you are still having problems, email us at FoodForum@productevaluations.com |
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Q8: | Why do I have to enter my password on every page? |
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Note: cookies must be enabled on your computer for this feature to work. |
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Q9: | How can I change my Login (email or my password)? |
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Q10: | How do I update My Profile? |
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SURVEYS/POINTS | |
Q1: | How will I know when a Foodservice Survey is available to me? |
Q2: | What if I am not receiving any survey invitations? |
Q3: | How do I show My Surveys? |
Q4: | For how long is a FoodForum survey available to me online? |
Q5: | Do I have to participate every time I am invited to complete a survey? |
Q6: | What if I leave my job or have a new email address and forget to contact FoodForum? |
Q7: | Why did or when will my points expire automatically? |
Q8: | How long do the FoodForum surveys take to complete? |
Q9: | What happens if I don't qualify for a survey or the survey kicks me out based on my business type? |
Q10: | If I time out or get kicked out of a survey, how do I get back into the survey? |
Q11: | How many points do I get for participating in a FoodForum survey? |
Q12: | How long after completing a survey does it take to get my points? |
Q1: | How will I know when a Foodservice Survey is available to me? |
A: | Invitations to surveys are usually sent out on Tuesdays and Thursdays. Additional invites might be sent out if there is a bonus survey or rush survey available. FoodForum is always in the subject line of any online survey invitations or any other FoodForum program communications. |
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Q2: | What if I am not receiving any survey invitations? |
A: | Sometimes our survey invitations are lost through SPAM filters or tossed into bulk email folders. To ensure survey invitation deliveries, make sure FoodForum@productevaluations.com is in your safe sender list. We also recommend that you visit our website at least once a week on your own at www.productevaluations.com. You still need to login to FoodForum to see if there are any foodservice surveys available to you at that time. |
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Q3: | How do I show My Surveys? |
A: | While you are in the FoodForum section of the web site, a link is displayed on the left below the FoodForum link that says "Survey Room". Click this link to show any surveys that are available to you. |
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Q4: | For how long is a FoodForum survey available to me online? |
A: | Surveys are usually available for two to three weeks. However, due to the rapid growth of our FoodForum panel, we suggest that you complete surveys as soon as possible to avoid being disqualified because quotas are filled. If you haven't seen a survey invitation in a month, check your junk or bulk email files. Make sure that FoodForum@productevaluations.com is in your safe sender list. You can also visit our website on your own and check if any FoodForum surveys are available to you. |
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Q5: | Do I have to participate every time I am invited to complete a survey? |
A: | No, we do not require you to participate in every survey that we offer you. We do require that you participate in at least one survey every three months. If you do not, your points and membership will expire after 6 months. |
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Q6: | What if I leave my job or have a new email address and forget to contact FoodForum? |
A: | We do attempt to contact you either by phone or email after three months to see if you are receiving our FoodForum survey emails however, it is your responsibility to keep your profile up to date with any new job or email information so that you may continue to receive surveys. You are allowed to continue to participate in our surveys up to 3 months after having left your job position. You must update your profile within that time frame with your new job information if you continue to be a qualified member at your new job. |
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Q7: | Why did or when will my points expire automatically? |
A: | Your points will expire basically if we have not heard from you in 6 months. Hearing from you would be either your participation in a survey, responding to a "Where are You?" email, coming to the FoodForum website and updating your profile or giving us a call at 1-888-482-7750 to let us know what your situation is. If you are no longer working in the foodservice industry, you have 3 months to either: redeem your points for an award or update your profile with your new foodservice job information. Discretion will be once again determined by Product Evaluations if you meet member qualifications. |
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Q8: | How long do the FoodForum surveys take to complete? |
A: | FoodForum foodservice surveys usually run on average between 10-15 minutes long. It might take some members a little longer to complete the surveys depending on computer and internet connection speeds. The average time in minutes listed in the survey room is exactly that, an average of all members completing the survey during our pre-testing stages. |
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Q9: | What happens if I don't qualify for a survey or the survey kicks me out based on my business type? |
A: | Any members who attempt to complete a survey and are terminated due to the market segment that they represent, quotas have been reached or they do not use the product that the survey is about, they will still get 200 points for having attempted the survey. |
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Q10: | If I time out or get kicked out of a survey, how do I get back into the survey? |
A: | When a FoodForum member is timed out or kicked out of a survey, the member must wait at least 5 minutes before trying to get back into the survey. Survey data needs to update and reset itself so that when the member goes back to the survey, it will take the member to where he/she left off. |
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Q11: | How many points do I get for participating in a FoodForum survey? |
A: | Points vary per survey offered through FoodForum. On average our surveys are worth 3500 points. At times when survey is longer or shorter we do offer more or less points. Bonus points may also be offered for surveys but they would have to be completed within a certain time frame. |
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Q12: | How long after completing a survey does it take to get my points? |
A: | Points are automatically updated by the FoodForum database system at the end of the survey. However, all surveys will be reviewed to ensure accurate completion (according to the FoodForum Terms of Service), prior to release of points for award redemption. |
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AWARDS | |
Q1: | How do I know how many points I have? |
Q2: | How do I redeem My Points? |
Q3: | When I order an award do I have to pay tax or shipping and handling? |
Q1: | How do I know how many points I have? |
A: | Once you have logged in to FoodForum, there are two spots on the FoodForum web site that you can view
how many points you have. If you are on the MY FoodForum page, you can scroll down the screen and click on "VIEW MY HISTORY OF POINTS" to view all points activity since you became a member. You can also just click on "Awards" on the left hand side of the MY FoodForum page to view your current total. Clicking here also brings you to the awards room. |
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Q2: | How do I redeem My Points? |
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Q3: | When I order an award do I have to pay tax or shipping and handling? |
A: | No, all costs for the awards (including shipping and handling) are covered by Product Evaluations. The amount of points per award is all inclusive for that award. |
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CONTACT INFORMATION | |
Q1: | How do I contact FoodForum if I have a question that was not covered in the FAQs? |
Q1: | How do I contact FoodForum if I have a question that was not covered in the FAQs? |
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